West Suffolk NHS


With Banner West Suffolk NHS made huge savings on their technology.

When the Commissioning Support Unit in West Suffolk secured budget for a hardware refresh of 109 GP surgeries, we engaged with manufacturers to give the CSU an open book view of all available options, and demonstrated significant added value.  


We shared a total cost of ownership tool with service users to show current printer fleet costs against our alternative product offering, Hewlett Packard. This enables users to fully understand the cost implications of running the new devices. The existing fleet required toners and drum ink, whereas the HP models only require toner. This gave the customer a saving of £80 on each printer.

NHS west suffolkWest Suffolk could not receive the deliveries in one drop, due to limited storage space, so we agreed to provide free of charge storage for three months, which saved £5,000 in offsite storage costs. We supported the assert tag application, with a specific location tagged on each device prior to delivery.

We agreed a staggered delivery roll out, managed by a dedicated Banner account manager, making deliveries to five customer locations.

We negotiated a two year extension on the existing three year warranty, to give the CSU a five year warranty as no extra cost. We extended support to end-users by understanding toner requirements, and offering a bid price for consumables for the first 12 months ownership, with options to extend. With an additional saving of £30 per toner and the average GP purchasing a minimum of nine toners per year, an impressive overall saving of £162,000 was made.


  • New printers with a 5 year warranty 
  • Overall saving of £162,000
  • Provided free of charge storage for three months, which saved £5,000 in offsite storage costs.
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Company background information

West Suffolk NHS

Our vision is to persue quality and excellence for patients, putting their health and wellbeing first. A high performing trust, our most recent CQC results gave us an overall rating of "outstanding", one of just seven general hospitals in England, and the only one in the Midlands and East region, to hold the accolade. We aim to be one of the safes and most joined-up healthcare systems in England, working in more integrated ways with those that provide health and social care in our community.


Find out more about out technology

With over 50 direct relationships with the UK's leading hardware and technology manufacturers we can offer you a good choice of solutions at competitive prices. We provide everything in our extensive product portfolio your business needs. This includes note books, desktops, tablets, unified communications, servers and even full installation projects. So whether you are purchasing for the work place, school or home, we have an extensive range of products guaranteed to suit your needs