We shared a total cost of ownership tool with service users to show current printer fleet costs against our alternative product offering, Hewlett Packard. This enables users to fully understand the cost implications of running the new devices. The existing fleet required toners and drum ink, whereas the HP models only require toner. This gave the customer a saving of £80 on each printer.
West Suffolk could not receive the deliveries in one drop, due to limited storage space, so we agreed to provide free of charge storage for three months, which saved £5,000 in offsite storage costs. We supported the assert tag application, with a specific location tagged on each device prior to delivery.
We agreed a staggered delivery roll out, managed by a dedicated Banner account manager, making deliveries to five customer locations.
We negotiated a two year extension on the existing three year warranty, to give the CSU a five year warranty as no extra cost. We extended support to end-users by understanding toner requirements, and offering a bid price for consumables for the first 12 months ownership, with options to extend. With an additional saving of £30 per toner and the average GP purchasing a minimum of nine toners per year, an impressive overall saving of £162,000 was made.