At Banner, our customers are always at the forefront of our minds. We pride ourselves on providing the best customer service we can, and nothing makes us happier than knowing we have succeeded in doing just that.
Here are a few examples of the work we have done to help our customers.
Duncan Lean Senior Buyer: Procurement Department University Hospitals of Derby and Burton NHS Foundation Trust
Banner supplied the Trust with 17 Canon document scanners and additional equipment to help support our digitisation programme.
The team at Banner (both our external account manager and the head of technical) helped source our requirement for 17 Canon image Formula DR-G2140 Document Scanners within a very quick turnaround time.
Due to the top tier relationships that Banner has with key technology manufacturers, they also managed to secure an additional 5 industrial stapler removers free of charge as part of the purchase order which would have cost an additional £3,000.
They delivered on time as required and kept the Trust updated during every step.
We continue to partner with Banner on other hardware and technology requirements through their compliant routes to market"
External Engagement Manager at the University of Derby
Thanks to Ian and the team at Banner for creating our customised hand sanitisers to exact specification - they look great and were delivered in time for our exhibition stand. Our students loved them and I am sure we will be ordering more in the future!
Gillian Salmon and Faria Siddiqui
Newcastle University Students' Union
Those of us at the Students’ Union who have been involved in supporting the Frank Morton event were very happy to know that our Chem Eng Society were able to offer face coverings and hand sanitiser to students travelling from across the country thanks to your generosity. We trust that this will have helped to prevent spread of COVID amongst our own students and the visiting students.
Thank you again for your support for the Frank Morton event and our Chemical Engineering Society"
- Gillian Salmon, Finance Assistant (Activities), Newcastle University Students' Union
"Frank Morton gives chemical engineers across the UK [an opportunity] to have their own “Olympics for a day”. This was the first in person Frank Morton after 2 years. Over 17 universities across Scotland, England and Ireland joined us on the 21st of February. Banner provided us with 1000 face masks and 1000 hand sanitisers to cover every single attendee at the event, this allowed us to mingle and mix at the event safely!
We look forward to the next Frank Morton wherever it may be and couldn't recommend using Banner more."
- Faria Siddiqui, President of the Chemical Engineering Society, Newcastle University
Support Buyer, Leicestershire Partnership NHS Trust
Although Leicestershire Partnership utilise NHS Supply Chain wherever possible, there are a regular number of ad-hoc and unusual products that can be challenging to source.
Banner offer a huge range of products and services and that’s where my national account manager at Banner comes in.
As a compliant route to market via a number of frameworks, we liaise closely with John Harney to source and supply miscellaneous lines ranging from bespoke metal drink bottles and cups to lockable cleaning trolleys.
He offers a quick and efficient turnaround on cost effective quotes and keeps us updated promptly once the purchase orders are raised.
Banner have been a trusted supplier to the bank for many years and have been instrumental in simplifying our supply chain over this time.
Consolidating services such as print & facilities supplies alongside the traditional office products, ensuring that throughout the pandemic, even the hardest to source PPE lines were available to us.
This means that our staff can focus on their tasks, comfortable in the knowledge that the supplies required to do their jobs are readily available."
Haven House Hospice
Supply Chain Manager at Nationwide Building Society
Service Delivery Manager, NatWest Group
Procurement Manager, Star Academies
We contracted with Banner through the CPC framework in 2018 and they have been a great resource and support to us throughout. The customer account team are always willing to help and take time to build relationships with the schools and end users, which helps create lasting value and quality of service. Banner provide a really helpful one stop shop with competitive pricing and are willing to work with us to help match or beat other quotes where possible. The account meetings are very insightful and helpful coming prepared with useful information to help further improve our service. We would recommend them as a great supplier to work with.”
Assistant Facilities Manager, One90, Pearson UK
Banner helped with a difficult request for providing Branded items totally designed from scratch. Assisting with design costs and special requirements.
Banner are always so easy to deal with, our account manager can be given small amount of details and turn it in to something great.”
Procurement Manager at Royal Brompton & Harefield NHS Foundation Trust
Trust Finance Officer, Beckfoot Trust
A Valued Banner Customer
NatWest Group works closely with Banner to manage, store and facilitate the distribution of bank specific products across the UK and Ireland. Banners warehousing infrastructure and in-house final mile delivery service allows NatWest Group to reach its customers on a national scale, without having to manage multiple suppliers. Banner manages all business-critical products, ranging from operational printed literature, cash products and ATM rolls. NatWest are implementing the final mile delivery service to reach all UK and Ireland branches…., this allows Banner to have live full track and traceability of all bank specific business critical products.
This model works really efficiently and is constantly evolving to meet the needs of our internal customers.”
Procurement Officer at South Gloucester and Stroud College
Cartwright Actuarial Services
A Leading Facilities Management Company
In April 2020, a leading facilities management company was initially awarded a contract to provide key services to 5 UK Coronavirus testing centre sites (Penrith, Inverness, Bournemouth, Perth and Llandudno), this has now grown to over 75 in number. As part of site mobilisations, Banner, a key supplier to the facilities management company, were proud to be asked to assist and source a suite of products, enabling sites to function and work in a BAU manner from the outset.
Banner worked closely with the facilities management company to identify and source a core list of 62 key products: these included basic office stationery provisions, alongside a number of catering products, such as bottled water, tea/coffee, along with the appropriate equipment to prepare & serve. This ensured the on-site keyworkers remained refreshed and hydrated at all times.
To ensure sites were able to open quickly and safely, Banner were given specific time windows to pick, pack and deliver goods. Continuity of service provision was vital at all times with all deliveries needed on site either next day or within 2 days at the latest.
As the year has progressed, Banner have worked in partnership with the facilities management company in setting up these extremely important 75 sites, providing essential goods UK wide. Over 1,000 deliveries have been made since April with Banner supporting in delivering essential activities to assist in reducing the spread of COVID-19."
Health and Safety Manager, Coleraine Campus, North Regional College
North Regional College ordered 3,000 face masks to be used by students, staff and visitors to their campus.
We were very happy with the service provided by Banner's Print Management team, the masks are excellent value, lightweight & breathable, with a quick turn around."
Purchase Ledger Officer, North Kent College
The transition from our old stationery supplier to Banner was both speedy and smooth. Banner has proven itself to be a professional, customer focused business. We are very happy with our new service and look forward to working with you in the future.
Thank you Chris and the team at Banner for all your hard work."
Senior IT Manager with Education and Private Sector Experience
Procurement Director at the University of South Wales
Banner have produced branded face masks for the University of South Wales (USW), which are being worn by their students.
The procurement team at USW approached Banner in summer of 2020 with a request for 20,000 face masks, which were distributed to students at the start of the 2020/21 academic year in September 2020.
Banner confirmed that they could deliver the face masks in time for the start of term, and USW ordered a 3-layer dark grey mask with the USW logo.
Over the next week, visuals were created, and discussions were had about the pantone and size of logo with the final version being signed off for production. The masks were manufactured in the Far-East and were inspected and shipped on the 1st September, with the delivery arriving a week later.
During the whole process Banner kept USW well informed of developments, and USW were very happy with the finished product."
Procurement Officer at South Gloucester and Stroud College
Katheryn Houghton (BA Hons, PG cert, MCIPS)
Procurement Officer at Liverpool John Moores University
Ian Dixon (Banner Key Account Manager) was a great help to LJMU when we needed to source PPE. Early on in the pandemic, priority for PPE went to the NHS, and we had also donated a lot of the PPE we had in stock to our local hospitals.
This left LJMU with a problem, as we had to ensure our buildings were COVID safe for staff and students. Ian was able to source small bottles of hand sanitiser (to hand out to our staff and students), face masks, and long lasting surface sanitiser. This alleviated the pressure on the LJMU Procurement and Estates staff, as we were able to have these items delivered in a timely manner."
Finance, National Star Foundation
The North Star Foundation is an independent specialist further education college for people with physical disabilities, acquired brain injuries and associated learning difficulties.
We decided to look around for a new supplier as we didn't think we were getting much value for our money. Banner proved that we could get standard stationery items at a better price. The switch to Banner was efficient and much quicker than than we originally anticipated so we were up and running within a very short period of time. So far we are very pleased with with the ease of ordering and authorisation plus the deliveries are clearly labelled for the correct area."
Physical Resources Manager, Shipley College
The college had been using our previous supplier for several years and I was reluctant to change. However, when I realised that I could make a 35% saving on a like for like basket of stationery and a £1.2k saving on an £8k quote for exam sets and scientific calculators, it made sense to change to Banner.
Not only am I making savings, but importantly the online ordering process is easy, I receive next day delivery on orders placed before 4pm and I have a dedicated account manager if I need any help to place an order.
On top of these benefits, switching to Banner was quick and smooth. The implementation team, which included Mary Walker-Davis and Nichola Glendinning, were really helpful and friendly and they were always there to deal with any queries.
I would highly recommend Banner and would be more than happy for any CPC members to get in touch with me if they are considering switching to Banner."
Havercroft and Ryhill Community Learning Centre
I would like the opportunity to say a huge thank you to Banner and staff who have all helped our communities massively through these challenging times.
Our Centre was initially approached by Banner offering to donate and deliver any items available that would help our communities. Throughout the pandemic and now during the school holidays we provide free pack lunches for children and also run a food bank with offered support.
Banner very generously and quickly donated and delivered as promised a pallet of flat pack boxes, cello tape and lunch bags which was a huge help to our charity!
Following this we are now a new customer to banner and have already placed and received many orders in the preparation of re opening of the centre.
Your service through these uncertain times has been exceptional and staff extremely helpful and friendly. I would like to thank in particular Lacey Thaxter and Callum Hirst for all their hard work and support.
We look forward to continuing to be a valued customer of Banner."
Facilities Supervisor, Procurement and Services, London South East College
Digital Print Services Manager, Estates and Facilities, Birmingham University
School Business Manager
Hamer Community Primary School
We've been ordering our stationery and paper supplies from Banner since September 2018 and we're really pleased with their service.
Through the CPC framework we're able to receive everything from one supplier, rather than four, which means benefit from cost savings and one delivery. Plus, Banner offer next day delivery on orders placed before 4pm, which is perfect for a busy school like ours!
We also have a dedicated Banner Account Manager who helps with any products or price enquiries, making ordering easy and quick.
I highly recommend Banner."
Events Coordinator, Students Recruitment and Engagement, Goldsmiths, University of London