At Banner, we always pride ourselves on giving the best possible service to our customers. That’s why nothing makes us happier than when they let us know that we have done a great job. Find out what our customers have to say about Banner below.
Senior IT Manager with Education and Private Sector Experience
Haven House Hospice
Trust Finance Officer, Beckfoot Trust
Procurement Manager, Star Academies
We contracted with Banner through the CPC framework in 2018 and they have been a great resource and support to us throughout. The customer account team are always willing to help and take time to build relationships with the schools and end users, which helps create lasting value and quality of service. Banner provide a really helpful one stop shop with competitive pricing and are willing to work with us to help match or beat other quotes where possible. The account meetings are very insightful and helpful coming prepared with useful information to help further improve our service. We would recommend them as a great supplier to work with.”
Procurement Director at the University of South Wales
Banner have produced branded face masks for the University of South Wales (USW), which are being worn by their students.
The procurement team at USW approached Banner in summer of 2020 with a request for 20,000 face masks, which were distributed to students at the start of the 2020/21 academic year in September 2020.
Banner confirmed that they could deliver the face masks in time for the start of term, and USW ordered a 3-layer dark grey mask with the USW logo.
Over the next week, visuals were created, and discussions were had about the pantone and size of logo with the final version being signed off for production. The masks were manufactured in the Far-East and were inspected and shipped on the 1st September, with the delivery arriving a week later.
During the whole process Banner kept USW well informed of developments, and USW were very happy with the finished product."
Health and Safety Manager, Coleraine Campus, North Regional College
North Regional College ordered 3,000 face masks to be used by students, staff and visitors to their campus.
We were very happy with the service provided by Banner's Print Management team, the masks are excellent value, lightweight & breathable, with a quick turn around."
Supply Chain Manager at Nationwide Building Society
Procurement Officer at South Gloucester and Stroud College
Cartwright Actuarial Services
Havercroft and Ryhill Community Learning Centre
I would like the opportunity to say a huge thank you to Banner and staff who have all helped our communities massively through these challenging times.
Our Centre was initially approached by Banner offering to donate and deliver any items available that would help our communities. Throughout the pandemic and now during the school holidays we provide free pack lunches for children and also run a food bank with offered support.
Banner very generously and quickly donated and delivered as promised a pallet of flat pack boxes, cello tape and lunch bags which was a huge help to our charity!
Following this we are now a new customer to banner and have already placed and received many orders in the preparation of re opening of the centre.
Your service through these uncertain times has been exceptional and staff extremely helpful and friendly. I would like to thank in particular Lacey Thaxter and Callum Hirst for all their hard work and support.
We look forward to continuing to be a valued customer of Banner."
A Valued Banner Customer
A Leading Facilities Management Company
In April 2020, a leading facilities management company was initially awarded a contract to provide key services to 5 UK Coronavirus testing centre sites (Penrith, Inverness, Bournemouth, Perth and Llandudno), this has now grown to over 75 in number. As part of site mobilisations, Banner, a key supplier to the facilities management company, were proud to be asked to assist and source a suite of products, enabling sites to function and work in a BAU manner from the outset.
Banner worked closely with the facilities management company to identify and source a core list of 62 key products: these included basic office stationery provisions, alongside a number of catering products, such as bottled water, tea/coffee, along with the appropriate equipment to prepare & serve. This ensured the on-site keyworkers remained refreshed and hydrated at all times.
To ensure sites were able to open quickly and safely, Banner were given specific time windows to pick, pack and deliver goods. Continuity of service provision was vital at all times with all deliveries needed on site either next day or within 2 days at the latest.
As the year has progressed, Banner have worked in partnership with the facilities management company in setting up these extremely important 75 sites, providing essential goods UK wide. Over 1,000 deliveries have been made since April with Banner supporting in delivering essential activities to assist in reducing the spread of COVID-19."
Katheryn Houghton (BA Hons, PG cert, MCIPS)
Procurement Officer at Liverpool John Moores University
Ian Dixon (Banner Key Account Manager) was a great help to LJMU when we needed to source PPE. Early on in the pandemic, priority for PPE went to the NHS, and we had also donated a lot of the PPE we had in stock to our local hospitals.
This left LJMU with a problem, as we had to ensure our buildings were COVID safe for staff and students. Ian was able to source small bottles of hand sanitiser (to hand out to our staff and students), face masks, and long lasting surface sanitiser. This alleviated the pressure on the LJMU Procurement and Estates staff, as we were able to have these items delivered in a timely manner."
Finance, National Star Foundation
The North Star Foundation is an independent specialist further education college for people with physical disabilities, acquired brain injuries and associated learning difficulties.
We decided to look around for a new supplier as we didn't think we were getting much value for our money. Banner proved that we could get standard stationery items at a better price. The switch to Banner was efficient and much quicker than than we originally anticipated so we were up and running within a very short period of time. So far we are very pleased with with the ease of ordering and authorisation plus the deliveries are clearly labelled for the correct area."
Purchase Ledger Officer, North Kent College
The transition from our old stationery supplier to Banner was both speedy and smooth. Banner has proven itself to be a professional, customer focused business. We are very happy with our new service and look forward to working with you in the future.
Thank you Chris and the team at Banner for all your hard work."
Facilities Supervisor, Procurement and Services, London South East College
Procurement Officer at South Gloucester and Stroud College
School Business Manager
Hamer Community Primary School
We've been ordering our stationery and paper supplies from Banner since September 2018 and we're really pleased with their service.
Through the CPC framework we're able to receive everything from one supplier, rather than four, which means benefit from cost savings and one delivery. Plus, Banner offer next day delivery on orders placed before 4pm, which is perfect for a busy school like ours!
We also have a dedicated Banner Account Manager who helps with any products or price enquiries, making ordering easy and quick.
I highly recommend Banner."
Physical Resources Manager, Shipley College
The college had been using our previous supplier for several years and I was reluctant to change. However, when I realised that I could make a 35% saving on a like for like basket of stationery and a £1.2k saving on an £8k quote for exam sets and scientific calculators, it made sense to change to Banner.
Not only am I making savings, but importantly the online ordering process is easy, I receive next day delivery on orders placed before 4pm and I have a dedicated account manager if I need any help to place an order.
On top of these benefits, switching to Banner was quick and smooth. The implementation team, which included Mary Walker-Davis and Nichola Glendinning, were really helpful and friendly and they were always there to deal with any queries.
I would highly recommend Banner and would be more than happy for any CPC members to get in touch with me if they are considering switching to Banner."
Digital Print Services Manager, Estates and Facilities, Birmingham University
Events Coordinator, Students Recruitment and Engagement, Goldsmiths, University of London
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